When you want to ask for help in the community it's better when you explain in detail what happens because that helps to understand your problem and help to other users with a similar problem to understand what is going on and find a solution too. This improves your ability to explain problems and solutions in writing. Moreover, it shows what you tried and whether you first researched possible solutions to your issue.
For that reason we suggest using the following template and remember: the more details and information you give, the better and quicker solutions can be found for each case.
The post must be in English. This is not a language academy, we are not expecting perfect written English from you. We are expecting someone who is confident enough to be able to communicate its needs in English.
The following links shows a post with a correct use of the template.
This publication does not comply with the characteristics stated above
If you found a solution in your own way please post your solution too, in case that you found the solution in the thread please mark it as solved with the solution.